Frequently Asked Questions
Questions about classes, policies, or memberships? Start here. These answers apply to all five NYC studios. Still need help? Call (917) 300-8648 or send us a message. North Carolina clients: please check your studio’s own website.
It’s my first class. What should I know?
Welcome! Bring grip socks (or buy a pair at the studio), wear comfortable clothes you can move in, and arrive early so you’re set up on your reformer before class starts. Let them know it’s your first class and about any injuries, and they’ll guide you from there.
Do I need experience?
Nope. Lots of people take their first class with zero experience. Most of our classes are all levels, so first-timers and longtime clients take class side by side, with clear cues, hands-on adjustments if you want them, and easier or harder versions of every exercise. We also have a few Intermediate and Sculpt classes on the schedule for clients with some reformer experience.
Is Pilates right for me? Who can do it?
Pilates is for every body: new to movement, coming back from an injury, or years into your practice. It’s safe and adaptable for most people. Tell your instructor if you’re pregnant, recovering from surgery, or have any spine or joint concerns, so they can modify for you. If you’re unsure, check with your doctor first.
Do I have to be flexible?
Not at all. Pilates meets you where you are and builds flexibility over time. Just bring a willingness to move.
What should I wear and bring?
Comfortable, fitted clothes you can move in, and grip socks. They’re required for safety and hygiene. Everything else is ready for you at the studio.
I forgot grip socks. Can I buy them at the studio?
Yes: $15 for one pair, or $25 for two.
What is your cancellation policy?
Cancel up to 24 hours before class with no penalty. Cancellations within 24 hours count as late cancellations.
If something unexpected comes up, email info@bkpilates.com or call (917) 300-8648 to ask for an exception. We review every request individually.
What are the late cancellation and no-show fees?
It depends on how you booked:
- Class packs, single classes, and private sessions: the class credit is used. No extra fee.
- Memberships: $15 for a late cancellation, $25 for a no-show. The class credit is also used.
- ClassPass / Gympass: fees are set by ClassPass or Gympass according to your subscription.
Can I arrive late?
Please be on your reformer when class starts. Arrivals more than 5 minutes after the start time aren’t permitted and are marked as a no-show. Walking into the studio at the 5-minute mark is still too late, since you need to be set up on the reformer.
If there’s a waitlist and you’re not here when class begins, your spot may be given to the next person. The 5-minute window doesn’t apply when there’s a waitlist.
I’m on the waitlist. When will I know if I’m in?
You’ll be added automatically if a spot opens up to 1 hour before class. If you’re still on the waitlist after that, you’re welcome to come by the studio in case a spot opens from a no-show.
The studio cancelled my class. Will I be refunded?
In the unlikely event that we need to cancel a class, the credit you used to book it is automatically returned to your account.
What payment methods do you accept?
Cash, Venmo, and all major credit and debit cards.
Which option is right for me?
New to BK? Start with Camp Pilates: 7 days unlimited for $89. If you’ll come regularly, a membership gives you the lowest price per class. If your schedule varies, a class package is more flexible. See all options on our Pricing page.
When does my class pack expire?
Expiration dates are shown at checkout when you buy, and in your account.
Once a pack has expired, any remaining value can be converted into BK Credit on request, to use toward future non-promotional classes, class packs, or merchandise. Just email info@bkpilates.com. BK Credit isn’t redeemable for cash.
Do memberships have a commitment period?
Yes. All memberships have a 6-month minimum commitment, and Founder Pricing memberships have a 12-month commitment. Commitments are based on billing cycles, not calendar months.
Can I pause my membership?
Yes. You can pause your membership for up to 3 consecutive months per calendar year. Send your request in advance; it’s subject to approval. While paused, billing stops and classes can’t be used.
Pauses, downgrades, and cancellations are available once your minimum commitment is complete, with 30 days’ notice before your next billing date.
How do I cancel my membership?
Once your commitment period is complete, email us with 30 days’ notice. Your membership stays active, and billed, during those 30 days.
Can I use my membership at any studio?
Regular memberships can be used at any of our Flatiron, NoMad, Park Slope, and Chelsea studios. South Brooklyn has its own memberships at the same prices, and they can be used only at South Brooklyn.
Why try Pilates?
It works. Pilates builds strength, flexibility, and body awareness, and most people feel the difference in how they stand, move, and feel within a few weeks.
What’s the difference between reformer and mat Pilates?
Both build strength, flexibility, and control. The reformer adds spring resistance, which lets us make exercises harder or easier for you and adds variety. Mat Pilates uses your own body weight.
What equipment do you use?
Every class is on a Balanced Body Allegro 2 reformer: a sliding carriage with springs for resistance, plus straps, a footbar, and small props.
Is Pilates a real workout?
Absolutely. Expect to shake, sweat, and feel muscles you didn’t know you had.
When will I see results?
Everyone is different, but most people notice something within a couple of weeks of regular practice: standing taller, moving more easily, feeling stronger through the core.
Will Pilates help me build strength?
Yes. Spring resistance and slow, controlled movement build real strength, especially in your core, glutes, and the small muscles that support your joints.
Can Pilates help with back pain?
Many people find that a stronger core and better posture ease everyday back discomfort. If you have a back injury or ongoing pain, check with your doctor or physical therapist first, and tell your instructor so they can adapt the class.
Can Pilates improve athletic performance?
Yes. Runners, skiers, cyclists, and other athletes use Pilates for core strength, balance, mobility, and injury prevention.
Does Pilates burn calories?
Yes, and it builds muscle, which keeps your body working well beyond class. We focus on strength and feeling good rather than numbers on a scale.
How often should I do Pilates?
Two or three classes a week is a great place to start. Consistency matters more than intensity, so pick a rhythm you can keep.
How long will I be sore?
Usually a day or two, especially when you’re new. Soreness eases as your body adapts.
Should I take class if I’m sore from another workout?
Usually, yes. Gentle movement can help. Let your instructor know and listen to your body.
Do I need to stretch before class?
No. Every class includes a warm-up.
Is Pilates good for active recovery?
It can be. Controlled, low-impact movement is a great complement to running, lifting, or other high-intensity training.
When should I fit Pilates into my day?
Whenever you’ll actually show up. Morning, lunch, or evening, the best class is the one you can keep coming to.
Ready to try BK Pilates?
Start with Camp Pilates, 7 days unlimited for $89.
